Hot, sharp, wet & fluffy.

It bothers me massively that the work of the Beauty Industry is consistently devalued by our society. It is brushed off as vain, trivial, and I know so many people who have been asked “So are you in school to get a ‘real job’?” while they are LITERALLY cutting the inquirer’s hair.

That’s patriarchy for you though - whatever is deemed as “women’s work” is often marginalized and shoved under the rug of importance, or can’t possibly be the end-goal.

The time has come for a shift in perception. We need to acknowledge the power that the beauty industry holds- and the real services that it often renders to society, beyond the external transformations.

It has come to my attention that the professional beauty industry is the space of the most normalized vulnerability in our society.

Let’s pretend you don’t believe this bold claim. Let’s chat.

The utterly fantastic Brené Brown defines “vulnerability” as “uncertainty, risk and emotional exposure.”

So here’s a little scenario to test this idea.

You decide that you want to change something about your physical appearance - and the way you look in the mirror has an undeniable weight in the ways that we way we feel about ourselves - for some people it is a significant heft, others more marginal - but it is there.

You choose to ask a professional for support - in essence you are asking a stranger (or perhaps someone who has come recommended by a friend or family member, or someone you follow on social media) to use various tools to alter your appearance. These tools are sharp, hot, wet and fluffy. They have the potential to hurt you, make you bleed, or burn. On occasion even the “naturally” derived chemicals can cause allergic reactions. We put ourselves in a vulnerable position as we risk physical injury. Or if the color doesn’t come out right, the cut too short, the wrong hairs tweezed - it could cause an incongruency with the way we’d like to see ourselves, and it would be a blow to our psyche with significant emotional repercussions.

The ‘trivialists’ argue “Yeah, but hair grows back!” True, most of the time. But the two weeks (minimum) that we wait for nature to take it’s course can cause a lot of emotional distress - we may change our social habits, we might feel a blow to our confidence and make different choices. I know this all sounds very doomsday-ish, but we’ve seen the teen rom-com trope where the teen wears a hat to school and reluctantly removes it at the threat of suspension - their crush sees the new ‘do and they are forever mortified, at least until lunch period.

Plus I can’t count how many times I’ve heard

“Who needs therapy when you have a hair stylist?”

There’s something to be said about a person who has your personal attention for a period of time, and when they are working in close proximity to the body, the sense of closeness allows your brain to feel connection and trust - so the words and feelings flow. In this space, profound things are disclosed - it is not uncommon to see a patron crying (from raw emotion, rather than a service mishap) and studies show that beauty professionals are often the first to learn about situations of domestic violence.

That shit is vulnerable. And it is so “normal.” If you can’t make it to a luncheon because of an appointment with your hairstylist, that will raise fewer eyebrows than sharing you have an appointment with a psychologist - although it is likely that similar topics would be discussed and both would have a positive impact on your mental health (given that your visual-joy expectations are met with your hair)

So let’s face it - the beauty industry is a locus of vulnerability on a massive scale in our society - but nobody has acknowledged the gravity of this until now.

By no means am I saying that a cosmetologist is an adequate stop-gap for the lack of cultural acceptance or accessibility of mental-health services in our society. Yikes, no. The majority of licensed professionals, at the current stage, have no real sense of the position they are in nor do they have the tools to adequately empathize and hold space for the mental and emotional needs of their clients - let alone offer the healing and growth tools to provide a therapeutic psychological service.

But there is something that we can ask of the professionals who realize the importance of this position - that they own it with grace and honor. Lean into the people who cry, share their joy, listen intently to their words, move gently around the bruises you may see, pause and simply say “I hear you, I see you.”

To be fully seen without judgement, to be affirmed in your choices of visual joy, to be empathized with in a tumultuous world, is so incredibly powerful and has the potential to interrupt a lot of stress and chaos. And the world could definitely use a lot less stress and chaos. I am willing to bet that if we even had 10 more people who were less-stressed, and didn’t throw fits in line at the coffee shop, it would cause ripples that would help the world be a better place.

So do you see? Beauty professionals hold a lot of vulnerability in their highly skilled hands. This realization may terrify some of us who would rather brush off our work as “a super fun hobby I get paid for” - but I’m hoping this energetic elevation of our work actually helps to fortify a deeper knowing within so many of us - the work we do matters. A whole heck of a lot. It matters for our clients, their families, and our communities.

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You don't have to shame your client into waxing.

Some days I get so excited with all of the beautiful messages of Empathy, inclusion and body-positivity that I see in my sphere.

And then some days I am reminded about the seemingly monolith of the prevailing beauty industry and how normalized their messages of shame have become that some people barely bat an eye, especially those who become the “gatekeepers of beauty”: the beauty service providers.

Even though it makes me feel uncomfortable, I know it is for the best - I am working to be a light and encourage others who feel the same as me, so I’ll stand up tall for them and thus

I’m getting better about calling out rather un-empathetic beauty when I see it.

Like today on Facebook - a brand of wax that I follow posted a brand new add with some beautifully painted toes with wax being applied by a gloved hand.

I won’t quote the ad word-for-word, but it definitely used the phrase “nobody likes…” in terms of body hair, which is a classic marketing technique to imply separation or feeling like an outsider if you don’t comply to these “universal norms.”

I rolled my eyes.

Then it got worse - the call to action of the post invited the professionals to comment below other tips and tricks they had, and they literally referred to waxing professionals as “#beasttamers” - my stomach turned.

I was the first to comment.

“Just because you sell wax does not mean that you need to shame body hair.”

Some other commenters were confused and said “HUH?” So I went in deeper.

“Calling someone with body hair a “beast” is implying they are animal-like and therefore not-human. Do you call your clients beasts? How would you like to be called a beast?”

Then someone else replied “Ur being too sensitive.”

Eventually the wax brand came on and replied that they were just having fun that we need to have a sense of humor and “If it weren’t shameful, then there wouldn’t be anything to remove.”

I thanked them for allowing me to see clearly how their brand is not in line with my values, and I “unliked” their page.

I suggest to the entire industry that what they remove is shame tactics and instead embrace messages of choice, personal empowerment and “choose your own adventure.”

How do I practice Empathetic Beauty™️?

What is Empathetic Beauty™️ and how do I practice it?

You may already practice Empathetic Beauty™️ as a professional if:

  1. You co-create with your client, asking them questions, getting to know their expectations and their desires before diving into transforming their skin/hair/nails

  2. You customize every service to meet the individual needs of the client - no two facials are the same, no two highlights

  3. You feel honored to be trusted by your clientele to have a hand in their own physical transformation because you know that it resonates with the whole person and not just their reflection

Empathetic Beauty™️ urges us to change from the “old way”:

  1. Using messages of shame/separation in order to pressure clients into receiving services (especially waxing!)

  2. Dismissing client concerns or preferences by saying “Well, I am the professional here.”

  3. Gossiping or complaining about clients, even behind closed doors.

In practicing Empathetic Beauty™️, the importance lies in the integrity of the relationship, first in foremost. In the “old way” the importance was in the identity as a professional and belonging to the established group.

Empathetic Beauty™️ professionals know that their license allowed them education and trust, but they would rather have more firm relationships with their clients than good break room gossip to dish out while mixing color or folding spa towels.

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